Shipping policy

Shipping Policy

All orders are processed as quickly as possible (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some delays may occur around the holidays due to a higher volume of orders.


Please note that we operate BOREAL BODY seasonally while doing other work in the community. It may take up to 14 days to prepare your order for shipping. If you need your product sooner, feel free to call Allison Skirtschak at (807) 632-2638 or reach us by email at borealbody@gmail.com


Local Delivery (Thunder Bay Area)

Local delivery is available within a 20 km radius of Canada Post in Thunder Bay, ON located at 901 Red River Rd. The minimum order price for local delivery is $30.00.

  • For orders from $30.00 up to $60.00, the local delivery fee is $14.00 
  • For orders over $60.00 up to $150.00, the local delivery fee is $10.00
  • Local delivery is free for orders over $150.00.

 

*We will contact you by the phone number or email you provided to set up a delivery time.

If you have any questions about shipping or delivery, please reach out to us on our CONTACT US page.

*See our EVENTS page to learn more about past and future events. 

 

Local Pick-Up (Thunder Bay Area)  

BOREAL BODY & KH Ceramic Design STUDIO 
We are happy to share studio space with Katrin Huerzeler from KH Ceramic Design. Pick up at this location is available by appointment only. We will set up an appointment with you when your package is ready for pick up. 
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*ATTENTION SPRING 2022 CRAFT REVIVAL SHOPPERS:
The Spring 2022 Craft Revival event is from April 25th 2022 until May 1st, 2022. For local orders, you are welcome to choose local pick-up at BOREAL BODY & KH Ceramic design STUDIO. Pick up will be scheduled during the week of May 2nd. 
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PICK UP TIMES FOR SPRING 2022 CRAFT REVIVAL SHOPPERS:

  • Monday May 2nd - Wednesday May 4th, 1:00 pm - 5:00 pm
  • Thursday May 5th, 10:30 am - 2:30 pm 

*Please contact us if an alternate contact time needs to be arranged. Thank you!

BOREAL BODY & KH Ceramic Design STUDIO.
49 Ray Blvd.
(Corner of Ray Blvd. & Beresford Street)
Thunder Bay P7B 4C2
Ontario Canada 
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*Please use the entrance on Beresford Street & ring the bell upon your arrival.
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Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

Currently we do not offer international shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (if you have opted in for paid tracking) you can use to check its status. Please allow 48 hours for the tracking information to become available. 


If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact Canada Post to address the situation. If the situation has not been resolved, contact us at borealbody@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We do not accept refunds or returns on our wildcrafted skincare products. However, if you have questions or concerns about your specific product, please get in touch on our CONTACT US page and we are willing to discuss a resolution with you. We understand that every situation is different and we will address these issues on a case by case basis.

In the event that your order arrives damaged in any way, please email us as soon as possible at borealbody@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at borealbody@gmail.com